Shipping and Returns

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During high-demand periods or holidays, processing times may be slightly extended.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location and order size.

  • Estimated delivery times vary by destination and carrier:

    • Domestic (Canada/USA): 5–10 business days

    • International: 7–21 business days

  • Delivery times are estimates and may be affected by carrier delays, customs, or weather conditions.

International Shipping

  • International orders may be subject to customs duties, taxes, or import fees.

  • These charges are the responsibility of the customer and are not included in product or shipping prices.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

Refund & Return Policy

Returns

  • We accept returns within 14 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • To initiate a return, please contact us at  with your order number.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include clear photos of the item and packaging so we can assist you quickly.

Exchanges

  • We only replace items if they are defective or damaged.

  • Exchange requests are subject to product availability.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact us:

📧 Email: